FAQS

Our products are designed with business environments in mind from the very beginning. First, all products are based on ergonomic principles, aiming to reduce physical strain from prolonged sitting and enhance daily comfort. Second, we prioritize internationally certified eco‑friendly materials to ensure health and safety from the source. Third, we pay close attention to every detail in our manufacturing process, ensuring each piece of furniture withstands high‑frequency daily use with excellent durability and stability. Finally, our designs blend modern aesthetics with pragmatism – enhancing the overall look of your workspace without compromising functionality.

We understand that every business has its own unique brand identity and spatial constraints, which is why we offer flexible customization services. You can adjust the following aspects based on your actual needs: product colors (to match your corporate VI), fabric materials and textures, product dimensions (to fit different space layouts), and the selection and combination of functional modules. Whether you want your office chairs to align with your brand colors or need desks that perfectly fit your existing floor plan, we can make it happen. For specific customization options and minimum order requirements, please contact our sales team directly.

Yes, we offer professional workspace planning and layout recommendations – and this service is completely free of charge. After gaining a thorough understanding of your office size, headcount, departmental structure, and work habits, our team will provide a rational furniture placement and spatial flow plan. Through this upfront planning, we aim to help you achieve maximum space utilization within your available area, while ensuring smooth daily movement and convenient inter‑departmental communication. Whether you're preparing for a new office fit‑out or upgrading your current environment, we can offer valuable reference advice.

Most standard products have no minimum order quantity restrictions. Whether you need a few tables for a conference room or a full suite of furniture for an entire floor, we can accommodate your needs. That said, bulk orders typically qualify for more favorable pricing. If you have large‑volume procurement requirements, feel free to reach out – we'll provide competitive quotes based on your actual order quantity. For custom products, minimum order quantities vary depending on production complexity and material availability – please confirm details with our sales team during your consultation.

We support a variety of flexible payment methods to accommodate different corporate financial processes. Currently, we accept corporate bank transfers (both domestic and cross‑border), corporate online banking payments, and major third‑party platforms such as WeChat Pay and Alipay. For long‑term partners or large‑volume orders, we can also discuss more flexible payment arrangements (such as installment payments or deposit‑plus‑balance structures). For specific payment details, you can confirm with us when placing your order – we will do our best to align with your company's financial procedures for a smooth and efficient procurement process.

Yes, we are a fully registered general taxpayer enterprise and fully qualified to issue VAT invoices. Whether you're purchasing office chairs, desks, or any other product in our range, we can issue compliant VAT invoices according to your tax requirements – ensuring your procurement costs can be properly accounted for and eligible for input tax credit. Please provide your invoicing details (including company name, taxpayer ID, bank account information, etc.) when placing your order, and we will complete the invoicing and delivery within the agreed timeframe.

The lead time for standard products generally depends on order size and stock availability, falling within the industry standard range. For regular items in stock, orders can be shipped promptly after confirmation. For custom or specially processed products, lead times may be longer depending on production complexity, material preparation, and production scheduling. We always prioritize accuracy over haste – we ensure product quality while reasonably planning production and strictly adhering to the delivery schedule agreed in the contract. We will confirm the exact lead time for each order in writing, ensuring both parties have aligned expectations.

We provide comprehensive warranty coverage for all products sold. Warranty periods vary by product category but are generally competitive within the industry. For core structural components of office chairs (such as gas cylinders, star bases, and chassis) and main frames of office desks, we offer extended warranty coverage. The warranty period begins from the date of product delivery and installation. During the warranty period, if any quality issues arise under normal usage, we will – as per our warranty policy – provide free repairs, replacement parts, or even product replacement. For detailed warranty scope, duration, and conditions, please refer to the warranty card provided with your product or consult our sales team at the time of purchase.

We have established a comprehensive and efficient after‑sales response mechanism to ensure every issue you encounter is addressed promptly and professionally. If you experience any quality issues during use, you can reach us via email at solomon@svipoffice.com or WhatsApp at +86 18126607531. Our after‑sales support team will respond within 24 business hours. After gaining a preliminary understanding of the issue, we will resolve it appropriately through remote troubleshooting, sending replacement parts, or arranging on‑site service visits. You won't have to face any product issues alone – from the moment you receive your order, our after‑sales service is already with you.

Yes, we offer after‑sales support throughout the entire lifecycle of our products. Our after‑sales service covers the vast majority of major cities and regions nationwide, ensuring that timely on‑site support is available wherever your business is located. For areas where we do not yet have direct service branches, we have established a remote support framework – including video guidance, detailed operating manuals, and rapid parts shipping – to ensure your issues are still properly resolved. For specific coverage information in your area, please confirm with our customer service team before purchase – we will provide you with a clear and straightforward answer.